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550 Message rejected due to Mail Relay Settings

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Revision 4 posted to Axcess Postmaster by Axcess Internet® on 5/8/2013 12:59:59 PM

550 Message rejected due to Mail Relay Settings

Filed under: 550, Email Error, Mail Relay

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EXPLANATION

Axcessworkswithcertifiedemailproviderstohelpsupportourspamfightinginitiativeandensuredeliveryofdesiredemails.There has been movedaproblemwhileauthenticatingtherequiredcredentialsneeded to validatethisemailtransaction.

Axcessrequiresthatallmembersof the followinglocation:

https://axcess.zendesk.com/entries/23691126-550-Message-rejected-due-to-Mail-Relay-SettingsAxcess NetworkutilizeSMTPAuthenticationwhenaccessing thenetwork.  Youmayreceivethiserrorifyouhavenotconfiguredyouremailclientcorrectly. 

SOLUTION

IfyouareanAxcesscustomer,thenyouhavenotproperlyconfiguredyouremailclienttoallowforSMTPAuthentication.  Pleaseusethis SearchLink tofindyouremailclientandconfigureitproperly.

IfyouarenotanAxcesscustomer,thenpleasecontactyourcertifiedemailproviderormailadministratorforfurtherassistance.


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